By browsing our website, you accept the use of cookies. Our use of cookies is explained in our privacy policy.
Click the PRODUCTS & SERVICES button on the left to expand it again.
Ok. Got itNever enter your credentials via a link in an email or give your details to anyone who asks for it over the phone – your bank will never ask you to do this.
Cybercriminals find it much easier to hack a human than to break through sophisticated security technology.
This human hacking technique is called social engineering and is the art of manipulating or deceiving you into taking action or disclosing sensitive information using flattery, urgency, pressure, or greed. Hackers can steal money and defraud you only if they have your account credentials, ie your username or profile number and your password. They can get these details only if you give it to them, either by entering it into a fraudulent site through a phishing email or over the phone through a vishing call.
Rule of thumb: Never enter your credentials via a link in an email or give your details to anyone who asks for it over the phone – your bank will never ask you to do this.
If you get a call from your bank with an offer that sounds too good to be true or from someone from the Fraud Department reporting a fraudulent transaction and they need you to verify your details, offer to call them back and then log in to your account to verify the call. To enhance security, enable two-step verification (also called two-factor authentication) options. If possible, use facial recognition if this is an option.
Please watch out for the common tactics below and understand your role in preventing these attacks.
PHISHING ATTACKS
Phishing (hacking via email) is the most frequently used form of social engineering and everyone is a target.
Important tips:
VISHING ATTACKS
Vishing is also known as voice phishing or over-the-phone phishing.
Important tips
SMISHING ATTACKS
Smishing (short for SMS phishing) is phishing via a text message on your cellphone. Cybercriminals trick you into handing over personal information via a link in an SMS.
Important tips
The next time you feel anxious, worried, flattered or rushed by an email, a phone call, a text message or an interaction with a stranger, imagine a big red STOP sign. Ask yourself: could this be a trick to hijack me and steal my personal or company information?
Please also visit the Nedbank website for a wide range of fraud awareness updates and tips.
We give you useful tips on how to protect yourself when using your cellphone for banking.
We give you useful tips on how to protect yourself when using your cellphone for banking.