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Frequently Asked Questions

What is new online banking?

Nedbank Private Wealth’s new online banking is a secure banking website that has been updated with a new look and feel as well as additional banking functionality, such as Quick Pay, updating your ATM PIN, amending ATM limits, blocking your Nedbank credit and debit cards and disputing your debit orders, among others. The current internet banking site has been redeveloped to leverage the latest digital functionality available and create alignment with the Nedbank Private Wealth app platform – ensuring a like for like experience across our digital platforms.

How do I know that the new online banking platform is secure and safe?

We advise setting up a strong password for your Nedbank ID (use upper and lower-case letters, numbers and special characters).

Communication between Nedbank and the new Nedbank Private Wealth online banking site is encrypted.
You can request to deactivate your online banking profile by contacting your relationship manager or the Nedbank Private Wealth Service Suite on 0860 111 263.
The new Nedbank Private Wealth online banking site is protected through Approve-it for all sensitive transactions.
You’ll automatically be logged out of online banking after five minutes of inactivity.
You can register using your profile, PIN and password, like on the old internet banking, and/or log in using your Nedbank ID if you already have one.

What’s a Nedbank ID?

A Nedbank ID is a unique and personal username and password combination that allows you to access Nedbank-related services, such as the new Nedbank online banking site, Greenbacks, MFC and My Financial Life. You can also view your Nedbank ID when logging onto the Nedbank Private Wealth App.

Nedbank ID is no longer limited to an email address. You can now create a unique username, as long as it’s seven characters long, and consists of letters, numbers and special characters.

Why do I have to create a Nedbank ID?

A Nedbank ID is your passport to the world of Nedbank digital services and enables easy and secure login. If you don’t have a Nedbank ID, you’ll be prompted to create one on the new online banking site. You’ll then be able to use the same Nedbank ID username and password across the Nedbank Private Wealth app, the new Nedbank Private Wealth online banking and other Nedbank platforms.

If I already have a Nedbank ID, should I create a new one?

No, if you already have a Nedbank ID, you must use your existing one.

How do I change my Nedbank ID password once I have logged on?

You’ll need to select Profile > Change Password and then enter your current Nedbank ID password, thereafter you’ll have to enter a new password and confirm the new password. Note: The password must be between 8-16 characters long, must have a minimum of 4 alphabetical characters, must have lowercase (a-z) and uppercase letters (A-Z) and must include a number (0-9); and a special character.

Can I change my Nedbank ID username and password?

To change your Nedbank ID username or password, log onto the Nedbank Private Wealth app, tap ‘More>Settings>Nedbank ID’ and follow the easy steps.

My Nedbank ID has been compromised, how do I block it?

There is currently no process for blocking a Nedbank ID but you can change your Nedbank ID login details.

Please contact your relationship manager or the Nedbank Private Wealth Service Suite on 0860 111 263 to guide you on how to change your details by visiting https://id.nedbank.co.za. You’ll have to log in with your current Nedbank ID username and password. From the dropdown menu displaying your name on the top right-hand side, select ‘Change Username’ and when you’re done select “Change Password”. Note: If you don’t have access to a computer and internet, the agent will need to cancel the internet banking PIN code on the profile.

Can I still register for new online banking if my Nedbank ID or profile has been locked?

No. Please contact your relationship manager or the Nedbank Private Wealth Service suite on 0860 111 263 to unlock your account.

If I register for new online banking with my existing Nedbank ID, will my accounts be linked automatically?

No, after registering for online banking with your Nedbank ID, a profile will be created, if one doesn’t exist already, and you’ll have the option to manually link your Nedbank Private Wealth accounts.

Where do I get my profile, PIN and password?

Your profile, PIN and password are the credentials that you use to access the current internet banking site. If you’ve forgotten these details, please contact your relationship manager or the Nedbank Private Wealth Service suite on 0860 111 263 to retrieve/reset your credentials.

If my details are compromised, how do I deactivate my online banking profile?

Please contact your relationship manager or the Nedbank Private Wealth Service suite on 0860 111 263 and ask that your online banking profile be deactivated.

How do I link all of my Nedbank Private Wealth accounts on the new online banking?

After you’ve logged in, you’ll be able to link additional accounts by going to Settings > Link Accounts.

Can I use Nedbank Private Wealth online banking if I’m not a Nedbank client?

No. Nedbank Private Wealth online banking is only available to Nedbank Private Wealth existing clients.

If I enter the incorrect Profile, PIN and password, will I be locked out?

Yes, you’ll be locked out after your third incorrect attempt.

I’ve locked my profile due to three incorrect login attempts. What do I do now?

Please contact your relationship manager or the Nedbank Private Wealth Service suite on 0860 111 263 to unlock your profile.

What are my limits on the new online banking and how do I access them?

Your limit settings are restricted to Nedbank’s default maximum limits and will be displayed when updating your limits under Settings > Profile limits.

Are the limits on the new online banking and current internet banking different?

No, the limits on the new online banking and current internet banking will be the same.

How do I delete a scheduled payment on the new online banking?

On your home screen, click on an account name and under ‘Features’, select the ‘Scheduled’ heading to view all of your scheduled payments. Choose the scheduled payment that you’d like to delete and click on ‘Delete this scheduled payment’.

How can I access the new features on the new online banking?

New features and functionalities will be released frequently and will reflect automatically.

What’s the difference between Quick Pay and Instant Pay?

The Quick Pay shortcut on the new online banking platform allows you to make a payment to an existing recipient’s bank account or cellphone number in just two clicks. To make a quick payment:

Log into Nedbank Private Wealth online banking and scroll down to ‘Quick Pay’.
Select a recipient.
Enter the amount you’d like to pay.
Click on ‘Pay’.
Review your payment.
Confirm your payment.

Instant payments allow you to clear payments to banks, which subscribe to this service, within 60 minutes at an extra cost. To make your payment an Instant Payment, ensure that ‘Instant Pay’ is activated when capturing the payment.

Can I use a non-transactional account on the new online banking? What functionality is available to me?

If you have a banking profile, PIN and password, you can access the new online banking platform with a non-transactional account, such as a home loan. Until more functionalities have been released, you’ll only be able to view your account, move money into your non-transactional account, view your transaction history and see balances.

What functions and/or transactions can I perform on the new online banking?

You have access to the following:

Overview (a view of all your Nedbank linked accounts)
Balance enquiries
Statement enquiries

Transfers:

Transfer from and to linked accounts

Payments:

Quick Pay to recipients
Payments to own-defined recipients (we used to call these beneficiaries)
Once-off payments
Payments to bank approved recipients
Recurring payments to own recipients as well as bank-approved recipients (for up to 1 year)
Future-dated own-defined recipients and bank approved recipients
Instant Payment
Send iMali

Card Management: